Voice & Clarity Schweiz AG is committed to protecting the privacy of individuals who visit our site and use our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our online platform or use our language and professional development services, including clear speech coaching, spoken English pronunciation training, accent modification, communication skills workshops, public speaking coaching, and business English conversation improvement.
Information We Collect
We collect information that you provide directly to us when you interact with our service. This may include:
- Personal identification information such as your name.
- Contact information such as your mailing address.
- Payment information (processed securely by third-party providers).
- Information you provide during consultations, training sessions, or workshops, such as your language learning goals, progress notes, or feedback.
- Communications you send to us.
We may also automatically collect certain information when you visit our site, including:
- Usage data, such as your interactions with our content and services.
- Technical data, such as your IP address, browser type, operating system, and referring URLs.
- Information collected through cookies and similar technologies (see the section on Cookies).
How We Use Your Information
We use the information we collect for various purposes related to providing and improving our services, including:
- To provide, operate, and maintain our service.
- To process transactions and provide you with the services you have requested, such as language coaching or workshop participation.
- To manage your account and communicate with you about your services, including sending service-related announcements and administrative messages.
- To personalize your experience on our site and tailor our services to your needs.
- To understand how users access and use our service, both on an aggregated and individual basis, in order to improve our service and respond to user desires and preferences.
- For marketing and promotional purposes, where you have provided consent, such as sending you updates about our services or upcoming events.
- To find and prevent fraud and protect the security of our service.
- To comply with legal obligations and enforce our terms of service.
Legal Basis for Processing
We process personal data based on several legal grounds as required by applicable law, including the General Data Protection Regulation (GDPR) and Swiss data protection law:
- The processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing coaching services).
- The processing is necessary for compliance with a legal obligation to which we are subject.
- The processing is necessary for the purposes of our legitimate interests or the legitimate interests of a third party, provided your fundamental rights and freedoms do not override those interests (e.g., improving our services, preventing fraud, direct marketing where allowed).
- We have obtained your clear consent for the processing for specific purposes (e.g., sending marketing communications).
Sharing Your Information
We do not sell your personal data. We may share your information in the following circumstances:
- With third-party service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, and email delivery. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
- In response to a legal request, such as a subpoena, court order, or government demand, if we believe disclosure is legally required.
- To protect our rights, property, or safety, or the rights, property, or safety of others.
- In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.
Your Data Protection Rights
Under applicable data protection laws, including GDPR, you have rights regarding your personal data. These rights may include:
- The right to access the personal data we hold about you.
- The right to request the rectification of inaccurate or incomplete personal data.
- The right to request the erasure of your personal data (in certain circumstances).
- The right to request restriction of processing of your personal data (in certain circumstances).
- The right to object to the processing of your personal data (in certain circumstances, such as for direct marketing).
- The right to data portability (to receive your personal data in a structured, commonly used, and machine-readable format).
- The right to withdraw consent at any time where processing is based on consent.
- The right to lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us using the physical address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Security of Your Information
We have implemented technical and organizational measures designed to secure your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
International Data Transfers
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If we transfer your personal data outside Switzerland or the European Economic Area, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or relevant Swiss authorities.
- Where we use certain service providers, we may use specific contracts approved by the European Commission or relevant Swiss authorities which give personal data the same protection it has in Europe or Switzerland.
Third-Party Websites
Our site may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us using the physical address provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Voice & Clarity Schweiz AG
55 Bahnhofstrasse, 3rd Floor
8001 Zurich
Switzerland